Mystery Experiential Shopper (Asia)

Polished Service serves the need for quality assessment and training on guest experience standards for discerning hospitality brands worldwide. Our expertise comes from our trainers and inspectors – with collectively over 50+ years of luxury-brand hospitality experience among them. With offices in North America and Asia, we are uniquely positioned to provide optimal services to our clients in these regions.


Polished Service, through its Validate program provides client properties with valuable feedback to help highlight opportunities to improve service. To provide this service, Polished Service seeks incognito inspectors with a strong knowledge of local culture, language and geography – who have a flair for hospitality. Ideal candidates would be based in Asia-Pacific region. The Mystery Experential Shopper will be responsible for conducting anonymous visits to assigned hotel, and gather information on the customer journey experience.

  • Evaluate properties objectively answering specific questions and submit evaluation report within the timeline stipulated
  • Manage travel itinerary on assignment in a cost-effective manner in conformance with policies and procedures
  • Submit photographs, and other media information where appropriate to augment the evaluation report
  • Maintain meticulous notes on each interaction experience to assist in evaluation reporting
  • Communicate effectively and succinctly
  • Execute a minimum of five evaluation audit trips each month, each evaluation between 3 to 4 days duration
  • Attend meetings via teleconference when required
  • Maintain professional and appropriate demeanor at all times


  • 5 to 7 years of Hospitality experinece. Knowledge about different hotel departments
  • Understanding of luxury hospitality standards
  • Extremely organized, mature and independent worker
  • Detail oriented with strong ability to capture experience, keep meticulous records and prepare accurate summary of experience
  • Strong verbal communication skills in English or local language. Possess clear English writing skills to provide accurate details of the experience
  • Be able to travel to destination of shop and possess valid documentation to travel to the destination country
  • Enjoy moving about a property in a discreetly engaging manner
  • Must be located near a major international airport
  • Ability to travel on weekends and weekdays
  • Ability to consume food and drink as required for evaluation purposes


  • Luxury hospitality experience
  • Verbal communication in one ore more regional language (Cantonese, Mandarin, Malay, Tagalog, Hindi)
Apply Now!

Position: Mystery Experiential Shopper (Asia)

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Employment Type
Beginning of employment
Job Location
Date posted
December 11, 2018
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